How refunds and cancellations work on Forevermore, in plain language.
Last updated September 2026.
You pay once per gift, when you make one. There's no subscription and no recurring fee. Payment is handled by Paddle, our payment provider and seller of record, and once a gift is paid for it's yours to build, send, and keep.
Payment is handled by Paddle, our payment provider and seller of record. Refunds follow Paddle's Buyer Terms, which give you a 14-day refund window on your purchase.
One thing to know about how Forevermore works: you build your gift first, and you pay when you send it. Once your gift is published and delivered, the digital content has been used, so under Paddle's Buyer Terms it is no longer covered by the 14-day withdrawal window. If you have paid but not yet published your gift, the 14-day window applies in full.
Either way, if something isn't right, write to us and we'll work it out with you. When a refund is the right answer, Paddle issues it back to your original payment method.
The fastest way to sort out a refund or a billing question is to email us. Include the email address you used to buy, and a short note on what went wrong.
A custom build is a world we design and make by hand around your idea. Custom builds start at $250, and the price is quoted to your idea up front, so you always know the number before anything is decided.
You pay half at the start and the other half after the final call, once you've seen the finished world. Refunds on custom builds follow Paddle's Buyer Terms too. Because these are made to order for you specifically, the upfront payment covers work that begins right away. If something goes wrong on our end before the build is complete, email us and we'll make it right.
There's no subscription to cancel — you only ever pay per gift. If you've started a custom build and need to stop, get in touch as early as you can so we can talk through where things stand and what's fair for the work done so far.
Refunds and receipts are handled by Paddle, our seller of record. For anything at all, email forevermore@getforevermore.co and a real person will get back to you.